Privacy Policy

1. Introduction

JustAnswer LLC ("JustAnswer," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services, including any rights protection or fraud reporting services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access our services.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when using our services, including:

• Name (first name, last name)
• Email address and phone number
• Payment and billing information (processed securely via third-party processors)
• Communications with experts or our support team
• Fraud or scam reports submitted via our contact forms
• Identity verification documents (for expert verification)

2.2 Information Collected Automatically

• IP address and approximate geolocation
• Browser type, operating system, device identifiers
• Pages visited, time spent, referring URLs
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information to:

• Provide, operate, and maintain our services
• Connect users with verified experts
• Process payments and send billing confirmations
• Investigate fraud reports and rights protection cases
• Communicate with you about your account, support requests, and updates
• Improve and personalize our platform
• Comply with legal obligations and enforce our Terms of Service
• Detect, prevent, and address technical issues and fraudulent activity

4. Information Sharing

We do not sell your personal information. We may share information with:

• Experts: The expert you are matched with receives your question and relevant context, but not your full personal details unless necessary.
• Service Providers: Trusted third parties who assist in operating our platform (hosting, analytics, payment processing, email delivery), bound by confidentiality agreements.
• Law Enforcement: When required by law, court order, or to protect our users and the public from harm, including fraud investigations.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to users.

5. Data Security

We implement industry-standard security measures including TLS/SSL encryption for data in transit, AES-256 encryption for sensitive stored data, regular security audits and penetration testing, and strict access controls with multi-factor authentication for staff.

However, no method of electronic transmission or storage is 100% secure. We encourage users to use strong passwords and report any suspected unauthorized access immediately.

6. Cookies & Tracking

We use essential cookies (required for service operation), analytics cookies (to understand usage patterns), and marketing cookies (with your consent) to improve our services. You may control cookie preferences through your browser settings or our cookie consent manager.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Correct inaccurate or incomplete information.
• Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to certain processing activities, including direct marketing.
• Restriction: Request we restrict processing in certain circumstances.

California residents have additional rights under CCPA. EU/UK residents have rights under GDPR/UK GDPR. To exercise any rights, contact us at privacy@justanswer.com.

8. Data Retention

We retain personal data for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our policies. Fraud investigation records may be retained for up to 7 years to comply with financial crime reporting requirements.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

JustAnswer operates globally. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

11. Contact Us

For privacy-related inquiries: privacy@justanswer.com
Data Protection Officer: dpo@justanswer.com
Postal: 160 Spear Street, Suite 300, San Francisco, CA 94105, USA